BonitraHow to request deletion
- Send us a deletion request from the email address or phone number registered on your account. Tap the button below, or write to support@bonitra.app.
- Tell us which app your account is in (Bonitra, Bonitra Store or Bonitra Vendors) and, if you know it, the name of the salon or store you use.
- Confirm it's you. We will send a short confirmation to your registered email or phone number so that no one else can delete your account.
- We delete your account within 30 days of confirmation and email you when it's done. You will be signed out on all devices.
Account created by your salon, store or employer? You can also ask that Business to delete your account from its dashboard. Either way, your request will be handled.
What we delete
- Your account and sign-in details: name, phone number, email address and password.
- Your profile photo, date of birth and gender.
- Your saved delivery addresses and saved map locations.
- Your notification tokens and notification preferences.
- Your loyalty points, referral code and personal preferences.
What we keep, and for how long
Some records must be kept for legal, tax or accounting reasons, even after your account is deleted. We keep only what is required, and only for as long as the law requires:
| Record | Why it's kept | How long |
|---|---|---|
| Invoices, orders and payment records | Tax and accounting law | As long as the law requires (typically up to 5 years) |
| Staff payroll, attendance and leave records | Employment and tax law, kept by your employer | As long as the law requires |
| Past appointment records held by the salon | The salon's business records | Kept anonymised, with your name and contact details removed |
| Security and error logs | Fraud prevention and security | About 31 days |
| Backups | Disaster recovery | Overwritten on a rolling schedule |
Delete some data, not your whole account
You can remove your profile photo or update your details in the app's profile screen. To ask us to delete specific data, such as a saved address or your loyalty history, email support@bonitra.app and tell us what you'd like removed.