How can we help?

Bonitra accounts are created by the business you deal with:

• Bonitra (salon clients): your salon registers you with your phone number. Ask at reception, and they'll set up your account and password. You can also book as a guest without an account.
• Bonitra (salon staff): your salon manager creates your staff login in the salon dashboard.
• Bonitra Store: the store you buy from sets up your customer account.
• Bonitra Vendors: supplier accounts are opened by the Bonitra team. Email us to get started.

In the Bonitra salon app, tap Forgot password? on the sign-in screen and follow the steps. For Bonitra Store and Bonitra Vendors, ask your store or email us and we'll help you reset it.

Each account belongs to a specific salon or store. Check that you're using the phone number or email that business has on file. If it still doesn't work, contact the business or email us.

Tap your profile picture to open the account menu, choose Profile, make your changes and save.

Tap Book, choose your services, pick a date and time, choose a specialist (or any available), review the total and tap Confirm booking. The salon gets your booking immediately.

Yes. Open Visits, tap your appointment, then choose Reschedule or Cancel visit. Each salon sets its own cancellation window and reschedule limit, and both are shown on the appointment.

Salons that run a loyalty programme give you points for visits. Your balance, tier and history are on the Loyalty tab, and you can redeem points when confirming a booking.

Sign in with your staff account. On Home, tap Clock in to start your shift, Start break for breaks and Clock out when you finish. If you're offline, your punch is saved and synced when you reconnect.

Tap the menu icon at the top left to find Salary & payslips, Advances, Leave and Fix a missed punch.

Bonitra Store orders are paid in cash on delivery. No card details are needed in the app.

Open Orders, choose the order and select the return option. The store will review your request and update you in the app.

Sign in to Bonitra Vendors with your vendor account to manage products, stock, orders, banners, promotions and your team.